comm_status

stringMapped · 25 valuesUsed on 11 events

Current status of the communication at time of event

Definition Changed

At a glance

Value type

string

Formatting

lower case, spaces replaced by _

Fallback value

—

Example

crm_update

Allowed values · 25

The only accepted values this parameter can take.

agent_escalation

answeredDuring a voice, or video session, if the user initiates the communication, and an agent answers, use this value.

appt_booked

closeDuring a chat, voice, video, or sms session, if the user intentionally leaves the tool/page/ or widget handling the communication, use this value.

connect

crm_update

digital_retailing_handoffDuring a chat, voice, video, or sms session, if the user is redirected out of the communication, and into a stand alone DR experience, use this value.

engageDuring a chat, voice, video, or sms session, use this value for any navigation, interaction or engagement of the user, that is not part of another comm_status.

hold_time_abandonDuring a voice session, if the user is placed on hold and ends the session, use this value.

idleDuring a chat, voice, video, or sms session, if the user stops engaging in the communication for longer than the vendor or web providers selected duration, use this value. DealerOn is using 60 seconds.

injectDefinition Needed from Marchex ( member who asked for this parameter)

load

phone_tree_keypressDuring a voice session, if the user interacts with a phone tree, use this value.

ring

sendDuring a chat, voice, video, or sms session, if something other than a deal, offer, or monetary discount is sent, use this value.

send_apptDuring a chat, voice, video, or sms session, if an appointment was booked or reserved, use this value.

send_dealDuring a chat, voice, video, or sms session, if a deal, offer, or monetary discount is presented, or communicated to the user, use this value.

send_paymentDuring a chat, voice, video, or sms session, if payment estimate is presented, or communicated to the user, use this value.

startUse at the first engagement point of the chat, voice, video, or sms session.

timeoutDuring a chat, voice, video, or sms session, if the user stops engaging and the session times out (dependent on tool/website configuration), use this value. DealerOn is using 5 minutes

transfer_abandonDuring a voice session, if the user ends the session after a transfer is made, and before a agent answers, use this value.

unansweredDuring a voice, or video session, if the user initiates the communication, and no agent answers, use this value.

video_end

video_start

voicemailDuring a voice session, if the user leaves a voicemail, use this value.

Used on 11 events

Event	Category	Status
Required on 11 events
asc_comm_engagement	Engagement	Updated · Spec 1.2
asc_comm_submission	Conversion	Updated · Spec 1.2
asc_form_engagement	Engagement	Updated · Spec 1.2
asc_video_call_engagement	Engagement	Updated · Spec 1.2
asc_video_call_submission	Conversion	Updated · Spec 1.2
asc_voice_engagement	Engagement
asc_voice_engagement_120	Derivative Engagement
asc_voice_engagement_30	Engagement
asc_voice_engagement_60	Derivative Engagement
asc_voice_sale	Derivative Conversion
asc_voice_submission	Conversion